Privacy Policy

Mesa Machine Shop ("Mesa Machine", "we", "our", or "us") respects your privacy and is committed to protecting the information you provide when communicating with us through our website, phone, email, SMS/text messaging, and other communication channels.

Information We Collect

We may collect personal information that you voluntarily provide, including:

• Name
• Phone number
• Email address
• Company name
• Project or service details
• Communication preferences
• Any information submitted through forms, calls, emails, or text messages

How We Use Information

We use collected information to:

• Respond to inquiries
• Provide estimates, services, and customer support
• Communicate regarding projects, scheduling, and operational updates
• Send invoices, confirmations, and notifications
• Improve our services and customer experience
• Maintain internal business records

SMS and Text Messaging

By providing your phone number and opting into SMS communications, you consent to receive conversational and operational text messages from Mesa Machine Shop related to customer inquiries, active projects, scheduling, service updates, and support communications.

Message frequency may vary.

Message and data rates may apply depending on your mobile carrier plan.

You may opt out of SMS communications at any time by replying STOP. Reply HELP for assistance.

SMS consent is not shared with third parties or affiliates for marketing purposes.

Calls and Call Recordings

Phone calls with Mesa Machine Shop may be monitored or recorded for quality assurance, training, documentation, and customer service purposes where permitted by applicable law.

Email Communications

By communicating with us via email, you consent to receive email responses and operational communications related to your inquiries, services, projects, or business relationship with Mesa Machine Shop.

Information Sharing

We do not sell or rent your personal information.

We may share information with trusted third-party service providers who assist us in operating our business, including communication providers, payment processors, hosting providers, and customer support platforms, solely for legitimate business operations.

Data Retention

We retain communications and customer information only as long as reasonably necessary for business, operational, legal, or compliance purposes.

Third-Party Services

Our communications and website may rely on third-party providers including email systems, phone systems, SMS providers, customer support platforms, and analytics providers. These third parties may process information on our behalf in accordance with their own privacy policies.

Your Rights

Depending on your jurisdiction, you may have rights regarding access to, correction of, or deletion of your personal information.

To request assistance regarding your information, contact us using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.

Contact Information

Mesa Machine Shop
8820 NW Loop 338, Suite 4
Odessa, TX 79764
Email: jobs@mesamachineshop.com
Phone: 432-366-0998